Service Delivery.

Hi,

I wish I could give them more stars. I was in KZN recently on business and lost my work Jacket at the airport. I was about to leave to board my flight to Cape Town and realised that my jacket seems to be missing and queried it at the hosts of the Slow Lounge. The gentlemen informed me that no jacket was returned as a lost item, but they will query security at the terminals to check and let me know. Later that evening I phoned to find out if they had heard anything. Dominic Naidoo advised that it had been found by security, but they have given it over to SAPS as a precaution. He proceeded to let me know that he would retrieve it for me and we can arrange collection/courier thereof.

I am now in the process of arranging a courier as I do not fly out to KZN that much, but just wanted to take the time and share this exceptional service and experience that FNB has given me. After 12 years with them, as long as I am in RSA, I will definitely keep banking with them as there just is no other bank that takes service to these levels. EVER.

I think an even more deserved comment is that Dominic didn't even come across as if this was an effort for him (which it surely was). The level of service delivery experienced by me from this man is outstanding and something that goes a long way in a country where it feels service delivery is something long forgotten.

Thank you for reading!