service delivery
I app**** for a fusion account on the 26th and it got accepted and I managed to download the documentation, but when I tried to complete it now the other day i declined. The reference number of accepted application is as follows ********** 334282. I reported this on my online banking and i got notified by email on the 13th by Lucia Snyders| Premier Banker | FNB Premier that my request has been referred to the Premier Admin Support desk for assistance. A Banker will be in contact with you.
Its now the 20th and no one has been in contact with me, your customer service is atrocious
Good day Harold,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Harold,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)