Service delivery

So according to Fnb ***** department my case was closed because i never wrote down the amounts deducted on the reversal form but no one from the ********** contacted me to tell me i must add it in even though I didnt not purchase anything online but the money still got deducted.So now im waiting for my funds never to be refunded because the case is closed. Your service is atrocious and your debitcard auth department is even worse. The same **** different day