Service delivery
So i called Fnb to report more money than expected being deducted off my card, a guy at the contact centre then said to send an email to ********** which I did with the completed form and explaining the situation this was done on the 23/11. I received no response and this http://infodesksvec.com/ deducted more from my account this weekend. I work in a service delivery environment and this is not good service you are delivering and this is the service im getting for being a premier client and banking with you guys for more than a decade
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)