*********** Service dealing with Fnb

I contacted FNB customer service to inquire about certain transactions on my account. To my dismay, I was provided with false information regarding these transactions, which has caused me significant confusion and inconvenience. Despite assurances from your representatives that they would investigate the matter and call me back promptly, I have yet to receive any follow-up communication.

This lack of accountability and failure to uphold promises is unacceptable. As a loyal customer, I expect transparency and timely resolution of issues. However, the experience I have encountered with FNB falls far short of these expectations.

I urge you to take immediate action to rectify this situation, including providing accurate information about my transactions and ensuring that promised callbacks are honored promptly. Additionally, I request a thorough investigation into why false information was initially provided and what measures will be implemented to prevent such occurrences in the future.

I expect a prompt and satisfactory resolution to this matter. Failure to address these concerns will leave me with no choice but to consider alternative banking options.