SERVICE COMPLAINT

On the 3rd of August an amount of R900 was debitted from my bank account. I stopped the card on the 4th when I noticed the transaction and reported it to FNB ***** line - ***-***. I have been phoning ever since for feedback and been shunted from pillar to post. On the 28th August 2020 I went into the Glen Branch and requested feedback and was issued a new card saying someone will be in contact with me as they have made a note of my request on the system. When I called again on the 2nd of September I was told My query is with the admin department and Jacques would get Gugu to address the matter - I cannot speak to her directly as they do not take calls. Jacques informed me that the money was withdrawn from an ABSA ATM AA05 at 10:45:44am on the 3rd of August and went on to say for my own peace of mind I should go and request the video footage from this ATM to see if it wasn't a friend / family member!!!!!!! I dont have friends / family members that will stoop this low and am disgusted by what he is insinuating. I was then transferred to Peace ref no:***Q to lodge a complaint which apparently she doesn't do and will refer it back to the ***** department...again no resolution just being shunted from pillar to post!