1 reviews | Active since Jun 2009
service charges not being reversed
<p>I have been charged Service Charges for the past 2 months on my childs youth account even though I have submitted the KYC documents numerous times. please reverse these charges and backdate the profits on my accounts</p>
Good Day,
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.
I have logged a formal complaint and have routed the matter to relevant department to investigate and have requested that they provide you with feedback.
Your complaint reference number is ***.
Regard,
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.
I have logged a formal complaint and have routed the matter to relevant department to investigate and have requested that they provide you with feedback.
Your complaint reference number is ***.
Regard,
Complaints Resolution
Naomi Petersen
*** (option one)
still no resolution on my complaint
still no resolution on my complaint