Service charge R322 when buying electricity

Item: FNB (First National Bank)
Rating: 1
Author: Zandri P

Hi,

Every month I buy R1000 electricity on my fnb bank account (the buy option) usually I get 540 units for that amount. Today I did the same and I got 293 units and a wapping service charge of R322. Please explain why this is happening?

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

13 Aug 2019, 10:25

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints

***

FNB (First National Bank)'s reply13 Aug 2019, 10:25

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints

***

Zandri P's updateReviewer Update

13 Aug 2019, 12:05

Hi

Please see below.

57E86C71-9021-4E79-9C26-B03730EECB71.jpeg 175.61 KB

Zandri P's update13 Aug 2019, 12:05

Reviewer Update

Hi

Please see below.

57E86C71-9021-4E79-9C26-B03730EECB71.jpeg 175.61 KB

Zandri P's updateReviewer Update

13 Aug 2019, 12:05

57E86C71-9021-4E79-9C26-B03730EECB71.jpeg 175.61 KB

Zandri P's update13 Aug 2019, 12:05

Reviewer Update

57E86C71-9021-4E79-9C26-B03730EECB71.jpeg 175.61 KB

Zandri P's updateReviewer Update

15 Aug 2019, 09:44

?????

Zandri P's update15 Aug 2019, 09:44

Reviewer Update

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