Service charge debited, but I get no help when I need it.

It's been weeks with no assistance. Each time I put up a review here, I get a response saying ill get feedback in 5 working days. But it's been WEEKS since my first review. I have not been assisted. Nobody had even contacted me to find out if I have been assisted.

BUT as I wait to be assisted, it's necessary to mention that a service charge has been debited from my account and has been debited monthly for over 10 years, on time, as its DUE to them. But when I need help, I don't get any. I'll write another 1 star review tomorrow.