Service...

I am an fnb personal and business client. I have app**** to for Covid19 financial assistance which came through in a form of a loan during leval 4 of the lockdown. I then declined this loan but to my surprise the funds were then available in my account without consent. I have been trying to get fnb to take these funds back for the past 4 weeks and nothing has happened. The service is delayed and pathetic. The branch which is Malvern, Queensburgh is always either offline or it's not something that can be done in the branch. The call centers wait is an average of 20 mins and still not sorted. The service has dropped drastically.