********** Service by FNB... The new NORM

On the 21st of Sept I informed this bank about a transaction that I wanted to dispute and I was asked to complete a form (after my call was transferred for over 6 times) and they would get back to me in 5 working days - I never heard from them, YET I informed them within 20 minutes of this transaction happening. Also, their app did not prompt me to approve/verify this transaction, it just went through

Their Private Bankers are as useless and not forthcoming with providing feedback. They are always reactive unless they are wanting to offer CREDIT.

It is always frustrating to deal with FNB