1 reviews | Active since Mar 2017

03 Mar 2017, 23:14

**** service at FNB gateway

<p>Waited 30 mins to be attended to.. there were 4 consultants at the cubicles and only one was assisting customers. One was having a conversation with 3 of her colleagues at the desk whilst i sat and waited.... nobody acknowledged myself or the other customers to tell us what the delay is but everyone carried on with their wonderful existance. I PAY for the service but i recieved nothing and its not the first time at the fnb gateway branch. I will definately be moving my account elsewhere.... what really ****ed me off is being asked WHY i need a statement.... annoyed!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2017, 10:45
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)