CEvD
Christiena Elizabeth van Deventer
1 reviews | Active since Jan 2023
14 Nov 2023, 15:02
**** service at FNB
I placed myself under debt review two years ago. Luckily my financial circumstances changed and I was able to settle all outstanding debt with FNB. After sending them the proof of payments for all my accounts that was settled, I was informed that there is a credit that must be refunded to me. This was in September 2023.
After I have phoned them numerous times, visited a branch and sent them my confirmation of bank account letter 3 times, I still haven't received my refund. Today is the 14th of November 2023.
I have just phoned them again, only to be told - again, that the matter is being escalated and that I must wait 48 hours.
After 6 weeks, nothing has been done and nothing has been sorted out.
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Christiena Elizabeth van Deventer's updateReviewer Update
21 Nov 2023, 07:57I placed a review on Hello Peter a week ago regarding the **** service from FNB. Suddenly, after posting that, I was contacted by FNB and promised that this will be sorted. First, the guy I spoke to asked me to send my proof of bank account letter - again. I sent it to them for the fourth time. A day later another guy phones me and tells me that the funds cannot be refunded into my bank account and that they can either re-activate my account and pay the funds into that account but I wont see a dime as that account is in arrears. How the hell can it be in arrears if all outstanding debt was settled and proof thereof was sent to them? Anyway. The other option is for them to send the refund to a branch and I can collect it there. After almost losing it, I opted for option 2. On Friday a lady phoned me and said they can transfer to funds into my bank account of choice, but they first have to do a transfer inhouse from one department to another department. Then only can they refund me. It is now Tuesday, 21 November and I still haven't received my money. So frustrated with this whole process.
CEvD
Christiena Elizabeth van Deventer's update21 Nov 2023, 07:57
Reviewer Update
I placed a review on Hello Peter a week ago regarding the **** service from FNB. Suddenly, after posting that, I was contacted by FNB and promised that this will be sorted. First, the guy I spoke to asked me to send my proof of bank account letter - again. I sent it to them for the fourth time. A day later another guy phones me and tells me that the funds cannot be refunded into my bank account and that they can either re-activate my account and pay the funds into that account but I wont see a dime as that account is in arrears. How the hell can it be in arrears if all outstanding debt was settled and proof thereof was sent to them? Anyway. The other option is for them to send the refund to a branch and I can collect it there. After almost losing it, I opted for option 2. On Friday a lady phoned me and said they can transfer to funds into my bank account of choice, but they first have to do a transfer inhouse from one department to another department. Then only can they refund me. It is now Tuesday, 21 November and I still haven't received my money. So frustrated with this whole process.