Service at an all time low

An account of mine (I am treasurer of an environmental concern group) has been made dormant. After 4 days of waiting on a line to call centers and I have never spoken to a person. The number was given to me after an online query, no one can help, I have to phone in. My average patience time for waiting has been about 20 minutes. 2 emails complaining and asking for something to be done and despite replies being promised (automatic responses) after 3 days one gets rep**** to, again, no one can help I need to go to another number. Reference numbers, more numbers to phone if I am unhappy, is all I get. Wake up FNB, your customer service is deteriorating at an alarming rate.