Service as always is shocking

Why is it that the only way for me to get any assistance is to review you poorly on hellopeter? On the 28th July I checked my Covid Relief and saw that they had changed the due date for my installments, When I took the relief fund I stated the 1st of the month and it was like that originally like that till i checked on the 28 july and saw it had been moved to the 7th of the month and the installment had increased from what it was meant to be. I contacted my team of online bankers and the person gave me an email for covid relief which I emailed and got no response.

On Saturday 8 August when my installment had not come off and i had received no feedback i went on to check again and it had now been moved to the 20th August and again the installment amount had increased. I again contacted my team of bankers and they escalated my complaint on case number CAS-***-T9K3P9

Still nothing has happened or changed.

I need this to be changed to the 1st and left that way and I need my installment to be what was originally agreed upon which is around R 440. I have a tight budget and should not be penalised with a double installment because you cannot organised your lives or do things properly.

It really is horrific that the only way i can be properly assisted and get proper answers and results is to complain on hello peter!!