Service and Follow-up is Humiliating

Item: FNB (First National Bank)
Rating: 1
Author: Henk van der Merwe

Hallo Peter,

I have spent a small fortune on getting a simple thing like a credit card limit increase done at FNB, sad thing is, I am a private client and I understand it’s supposed to be easier. I have been transferred to almost every section of FNB, with no results. My private banker Lizette de Bruin is ignoring me. I am turning to you for help! Else I am moving to the bank that “Makes things happen” clearly “How can we help you” is just a sales pitch.

Thanks Henk

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

10 Nov 2017, 12:14

Hello Hypervdm,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply10 Nov 2017, 12:14

Official

Hello Hypervdm,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

HvdM

Henk van der Merwe's updateReviewer Update

10 Nov 2017, 12:19

Thanks for the prompt reply. I have heard the "complaint has been routed" a few times from FNB this week. Yet, I am on HelloPeter. Lets see what happens today.

HvdM

Henk van der Merwe's update10 Nov 2017, 12:19

Reviewer Update

Thanks for the prompt reply. I have heard the "complaint has been routed" a few times from FNB this week. Yet, I am on HelloPeter. Lets see what happens today.