**** service after being *****ed

On the 02/07/2024 I had a suspicous transaction on my account, I ten proceded to call FNB and request clarity on the account. After being transfered from pillar to post I was transfered to ***** department where I spoke to Palesa Masolane and she told me that she log a ***** case for me and order a replacement card, she said he pc froze and she will restart her pc and call me back. 2 days later no call back and no feedback. this is a disgrace. I still do not know what is happening with my case and when I will get my bank card replacement.