KT
Karabo T
1 reviews | Active since Nov 2018
28 Aug 2019, 09:23
**** service
FNB service has dropped, not I have to suffer for an inconvenience caused by them, I can not use my credit card as it has been suspended due to an arrears amount, this account is on a debit order and they debited on the 26/08/2019 but they debited the incorrect amount, how is it my responsibility to make sure they debit the correct amount, they are my bank and I should rely on them to take care of my money, now I'm trying to contact their card collections department to find out what transpired but they are not picking up, this is the worst service I have received from FNB, I have been a customer since 2007 and now I'm thinking of changing my bank.
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Replies (1)FNB (First National Bank)'s replyOfficial
28 Aug 2019, 10:53Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is : ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is : ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 Aug 2019, 10:53
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is : ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is : ***NF
Regards
Hello Peter Complaints Team
***
