AvD
Andre' van Deventer

1 reviews | Active since Mar 2012

02 Dec 2015, 09:50

Service Above & Beyond awesome!

My On Line banking had a unauthorised transfer so I immediately called the bank. Seemed like the account had been hacked, so ALL my accounts/cards had to be blocked/cancelled. I only had 4 days before I was going overseas so the replacement cards as well as the unblocking process had to be done fairly quickly. I was not very optimistic that this could be achieved, however, everyone involved went above and beyond to help. I am super impressed, this service and commitment was excellent! Bravo!!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2023, 21:58
Official
Hello andrevd,

I've received your compliment that you logged. Thank you so much for taking the time to compliment Monica.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan \How can we help you?\"