**** service!!!

****ty service from both the branch and customer care line!!!

My Account got blocked, and I need to submit documents, I submitted at the branch, I called customer care the next day to check the progress as the way no confirmation of receipt from FNB, customer service tells me it’s not uploaded to their system. Fine, I submitted using their email they gave me - a day later no confirmation of receipt or any communication. I called again waited for 20 minutes to get a consultant, who then told me it’s on their system but theirs nothing he can assist me with because it’s 4pm. My account has been blocked for a week now!!! I can’t transact, I have to go begging at FNB to release my own money in order to continue with my life.