1 reviews | Active since Jun 2012
Service
<p>Ihave always used my FNB Gold Business Cheque account to buy online, but for some reason all of a sudden by card is blocked for online purchases . I have contacted FNB business customer centre mor then 3 times already and went in to the brach at grove a few times already and all they tell me is to go on to my fnb online banking and activate the card for online purchases. I HAVE TOLD THE CALL CENTRE AND THE BRANCH THAT IT DOES NOT GIVE ME THE OPTION. So they send me this (1) Log onto FNB Online Banking (2) Click on the “My Bank Accounts” tab (3) Click on the “My Cards” tab (4) Select “Activate Now” (5) Follow the easy steps (6) Select “I accept and agree to the Disclaimer above” (7) Click “Finish” on the Activation Results screen IT DOESN'T GIVE ME THESE OPTIONS I'M SO FED UP BY NOW AND JUST WANT THIS SORTED SO THAT I CAN USE MY CARD ONLINE AGAIN.</p>
Good day Mr. martin-de-jager-2
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. martin-de-jager-2
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***