**** SERVICE
<p>I deposited money at the atm hatfield branch and the atm cancelled the deposit but didnt refund and now a refund was made but its not cleared and everyday the call centre agents give me different stories, i am not in a position where i can go to the branch and dont understand why this back and forth as they clearly saw the funds </p>
Good Day
Thank you for taking m call earlier .I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking m call earlier .I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)