**** service!

<p>This morning I got up extra early to get to the bank at 08:00 in order to be helped first once the bank opened at 09:00. I wanted to open a business account. I have been to FNB yesterday, and they told me exactly what I needed to open an account. I had everyting I needed today and waited in line patiently. Once the doors opened at 09:00, I still had to wait a considerable amount of time (I was 7'th in line). There were 2 ladies working where the accounts are opened. The one was working hard and helping people, while the other (the one I unfortunately got) was sitting typing away on her computer, until another lady complained and was finally helped. I was then next in line and got the lazier one (as mentioned previously). I told her that I wanted to open a business account and her response was "Are you sure you want to do it today?" to which I rep**** "Yes, I am sure." to which she responded "You know it takes 90 minutes, right?" to which I yet again rep**** "Yes, I know." as this information was communicated to me yesterday (another reason why I came in early, because I knew that it takes 90 minutes to open a business account). As I said that I knew how long it took, she sighed, which is extremely unprofessional. She then disappeared to the back and came back saying that the person that assisted me yesterday, has to assist me again today, but that she was unavailable. I proceeded to give her the relevant documents, and she told me that my proof of address (an Eskom account) could not be used. I was sure that it could be used, and I told her so. She repeated that it could not. At this point, I was angry, took my documents and walked out of her office. To my delight, I saw a man that looked very much like the manager, so I went up to him and told him what horrible service I had just received. I showed him my proof of address and asked why it could not be used, and he, souding surprised, said that it could. So the lady that helped me was literally just too lazy to do her job. </p> <p> </p> <p>This was the utmost worst and most unprofessional service I have ever received from any bank (and I have had my fair share of dealing with banks). I would NOT recommend anyone to the FNB Cape Gate branch.</p>