*** service

My bank card expired yesterday and I've been waiting for my replacement for the last 2 weeks. No one has contacted me to arrange for delivery, the progress to track the card replacement on the app has not changed since 17 June, your secure chat is a total disgrace as I need to sit on there for hours on end waiting to get helped only for them to disconnect or not help at all. Eventually someone said my card is already with Mr Delivery and that I SHOULD PHONE THEM, which I do, only to be told they do not have my card. I'm quite fed up with this whole process.. service is severely lacking and none of your representatives actually care.