Service

I am so pleased that we don't have t queue anymore as most banking can be done from home. However, I recently had to visit my branch to collect my new card. I don't understand why banks have that ticket collection at the entrance. The day I visited the branch, the machine was out of order. I was asked to sit and wait. The lady forgot about me and came a second time to ask me what service I was waiting for. Finally when was served, I missed another appointment. This particular branch is known for its bad service and long wait. Please don't give the excuse of short staffed. They must have been aware of the problem long before I arrived there, so they knew of the problem yet did not respond accordingly. FNB, I want to ask you: "how can we help you?" FNB doesn't know how to help its customers. SHAME