Service

i had a meeting with the Branch Manager Gloria today at 12:00 only to be advised when i got there that she was not available she was in a meeting and no one knew when she would be back from the meeting ....In checking her diary would she have failed to mention that she will not be able to make out agreed appointment? Grateful to the Operations Manager and Dumisani at the Kilarney Branch for playing the call recording and answering the questions i was asking.

Funny how everyone that has been assisting me keeps giving me different information. If my card would decline before why would it approve amounts now that i have not agreed to have on my account. Response from FNB is , they did not want me to get embarrassed, hence they give the funds that i have not agreed to . Than the other response is no the system allows the funds to go through , HOW DO THEY GO THROUGH WITH NO FUNDS IN THE ACCOUNT ? The last answer is they tell me that there is a delay from the bank and it approves for the funds to go through ... ****........if this card could decline before for months when there were no funds why approve now ? FNB FIX THIS WITH A WAY FORWARD CLEARLY YOU NOT CLEAR WITH YOUR OWN SYSTEM AND YOUR PRODUCTS .........AND DANIELE I AM STILL WAITING FOR THE DOCUMENTATION WHERE I AGREED ON THIS AGREEMENT.....FIX THIS!!!!!!!!!!!!!