Service

FNB online banking is the worst! We changed signatories on our NPO business account and had to change the authorisations on online banking. Online banking said that we need to change the mandates in the branch that was done when I called online banking for assistance as I could not see balances or do any transactions on my profile as the new signatory I was advised by the gentlemen that assisted me that he can’t help because I need to tell him how much balance is in the account. He sent me to the branch so that a branch consultant can help me. We went back to the branch and the branch told us that online banking needs to assist us. The old signatories that was removed still has access on online banking. Staff salaries and payments needs to be done and can not get done on time due to the incompetence staff members of online banking! They get their salary paid on time the 20th of each month. When we don’t pay our staff they don’t come to work and as a result we don’t have staff to look after the children need I mention that we taking care of disabled children. If this does not get resolved we will go to a fnb branch where our account is held with the signatories, staff members and disabled children and protest in front of that branch to get the service we require. We will make sure to involve the media in this. Enough is enough FNB online banking! We paying so much bank fees but no service at all!