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Shane A

1 reviews | Active since Sept 2013

13 Jun 2019, 20:14

Seriously High Amounts Deducted Due to FNB System

Disgusting!!!!!!!!!!!!!!!!

FNB allows me to make a transaction to a trading account I had which was for $1.6 which then is a pending transaction. FNB then goes on ahead and suddenly decide to take off my account fee after that as well as extra so called value added fees. This then took my account into negative, so the wonderful FNB system then deducts R120 because now the transaction for $1.6 wants to come off my account however the account is in negative. Tell me how the **** do you justify this?!

Then to my surprise yet again for the exact same ****ING reason now a further R240 is deducted from my account all because the bull**** system cannot tell you when your aco**** fee is coming and make amends for it and then go and deduct further hidden "fees".

I want both of these amounts refunded and corrected immediately, I am not going to be held responsible by a flawed system that cannot prevent something so stupid happening! If this is not resolved by the end of this week I am closing all of my FNB accounts and moving to a different bank, I am completely fed up of these surprise charges coming with no warning. I have a premiere banking account which is supposed to mean something but you can't prevent this bull****?!?!?!??!?!?!??!?!?!?!??!?!

0
Replies (7)
SA
Shane A's update13 Jun 2019, 20:18
Reviewer Update
Lets add to this that the first person to assist from my so called team of bankers was rude arrogant and too *********** to check my account properly when I raised my query, person was adamant that I was making up the charges when he was looking at the wrong account and was rude about it to me when I was already very angry, just imagine how angry I am now after this not being resolved yet!
SA
Shane A's update13 Jun 2019, 20:33
Reviewer Update
More to add, speak to yet another consultant who takes 30 minutes to "access my account" to only then ask me where was I charged R360, what kind of consultants are these if they cannot see a simple deduction on my account?! Please give me someone that will resolve this for me immediately!
SA
Shane A's update13 Jun 2019, 20:43
Reviewer Update
So now you expect me to wait another 3 ****ing working days for the R240 to be refunded, if it will be refunded?!

So 3 working days for the first complaint and now another 3 for the second, what kind of ******** is this?!

Zama Sokhela and Tshenolo Mothibi thinks that this is just normal for this to happen and that I must just wait 3 days?!?!?!?!??!?!?!? What the hell kind of premiere banking is this?!
SA
Shane A's update13 Jun 2019, 20:45
Reviewer Update
Premiere banking and 24/7 support is a complete lie and a joke.
SA
Shane A's update13 Jun 2019, 20:49
Reviewer Update
Thank you FNB, I am forced to starve with no power thanks to your stupid idiotic system!
SA
Shane A's update14 Jun 2019, 10:08
Reviewer Update
Nothing from FNB on resolving this problem, no contact from anyone. Only time I get something is if I contact the team of bankers and they can't anything. I am fed up and changing banks at the end of the day if this is not resolved today, I am tired of money being ****** from me due to an *********** system.
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2019, 10:33
Official
Good Day Shane
 Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: ***