Seriously, ***!?!?!?!?!

I was debited R100 for a new bank card on 06/09/2021 & to-date have not received word on it's delivery. I was advised today (21/10/2021) after numerous attempts by me trying to get hold of the bank (during which time no one from the bank made an attempt to get hold of me), that my card was cancelled. I didn't cancel the card. No contact from FNB to me was made. An agent by the name of Mponyana advised that "if the card is not collected or if the courier can't reach you, your card will be cancelled after 90 days"... The problem here is that I was not contacted by FNB or the courier company & the 90 day period hasn't been reached as it should end on 06/12/2021... So, it's almost 2 months that I have been without a cheque card. The temporary card was cancelled 2 weeks ago. I cannot make purchases (online or in store), I have to be inconvenienced & eWallet money to myself just so I can make withdrawals, some of my debits are unpaid as I do not have a card to complete my payment profiles with... Seriously, ***!?!?!?!?!