Seriously disappointed

Like previously mentioned. I still have issues regarding the Covid 19 help. Someone cancelked my relief contract on my behalf. They don't know who. Bow they say I must apply again. Which I have yet no one comes back to me. I really feel like after everything is back to normal to move my account. And won't recommend FNB at all. My family is also considering moving their accounts. It is sad as I was with the bank for 20 years. And never missed a payment but now that I need them they are not there for me.