Seriously Considering Changing my Bank Accounts

I've had it with FNB and their call centre staff. As a Premier customer, they promise you assistance at your convenience... but a its been is a major inconvenience.

Their call centre staff does NOT know what they're doing, i spoke to several people who directed me all over the place - I ended up in their sales department after i specifically said I have a credit card dispute!

Two months ago I had a different ATM dispute, it took them more than a month to pay me back my R250! And this only after i had to fight long and hard to get it back. Never do i ever get a call or an update email, i have to phone in just to find that "no man, you're supposed to complete a form to long the dispute".

What ****es me off is that this is the 2nd time it's happening. This time R570.00! This is the 2nd week in chasing after MY money, and i don't even have a reference number yet. Also several consultants later - to find out that you have to fill in a form! Following up this morning, they tell me no one has access to this email address, so the consultant cant tell me where my enquiry lies? Now I've been on the phone again for more than 40 mins, just to find out that this form needs to go somewhere else?

I expect my money back within the next 24 hours... i cant wait for your consultants to be trained up 1st!