1 reviews | Active since Sept 2014
Seriously????
<p>oh my word guys-i cannot believe the terrible service i have recieved from FNB connect. I called last week Friday to blacklist my cellphone-as i lost it. it took more than 48 hours for me to get my ITC number. I called on Wednesday to request a letter with the confirmation of ITC,so that i can claim from my insurance. When i recieved the letter-i forwarded it to my broker without reading it, only to realise later that all the infomation on the letter is wrong. I then requested a second letter with the correct infomation on-which i receievd, however now my insurance requires additional proof from FNB that i only called on FRiday 17/02 to blacklist said phone. i have been given the run-around, transferred to various departments(someone even sent me to credit card??) and i am still waiting for this information-someone please help!!! Delia van Deventer ********** ********** ********** 060083</p>
Good day Ms. deliavd73
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. deliavd73
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***