Serious service failures!

Recently moved to FNB and its been ok thus far, nothing wow about them. What wowed me was that their ***** department called me advising me that there excessive activity on my card. Checked and confirmed to the consultant that I had lost my card and he proceeded to block my card. However, since then its been one service failure after the next. Logged a call to confirm the ********** transactions and was advised that query will be resolved between 7 to 14 working days. Till this day, no response from them and I have to be the one calling in, holding for 30 minutes before speaking to someone, and then I was advised to resend new documents that were never requested on the day case was logged. From all this, it has changed my perception of the 'good bank' they say that there are!