Serious bad service

I have a debit order that I need to reverse, but I can’t on the app. I get a message that I need to contact the service provider. I contacted FNB on *** for premier bankers, I follow the prompt but the option of reversing debit order is not available since yesterday. The voice machine will say follow the link on your app, when I do that I still can’t.

They say they are making banking easier with the App but it’s just not working.. why have option on the App that can’t be accessible to the user. When one call it is unavailable..

The reason I have an App is to make things easier, now I still have to go to the bank and queue for 3 hours just to reverse money. This is so disgusting and disappointing..