SERAME MBELE - Terrible service

Disappointed to say the least. I opened a Business Account a few weeks ago and upon collection of my bank card at Horizon branch , I requested online banking and due to sharing mandates with my business partner the process of creating an internet banking account or profile requires an online call with myself and business partner. Horizon consultant verified my details as well as my business partners( note the business documents were also completed and sent to FNB with correct details). Consultant also arranged for me to be contacted to set up an appointment to activate my online banking profiles .A day or two later I was contacted by SERAME MBELE , we discussed appointment dates etc, when the appointment was made via Teams, I noted that he used my business partners old email address for an old account and not the details on the new completed and approved documents. I responded to him advising of the error and he said I need to go back to the branch to update details , or update on my cellphone banking. Ok so I need to go back to the same branch to update details that I had already confirmed were indeed correct ? Or update via cellphone banking? How ? If the basis of the appointment was to activate such as well?.. So instead of fixing the error and putting the correct email details as per my completed docs , he just couldn’t inconvenience himself , and after explaining this to him, he was nonchalant and just repeated what he had already said and advised that he will close the ticket. Wow like wow..years of banking with FNB and this is what it has come too? Basically I can go to hell because I am not suppose to inconvenience anyone. I am disappointed and in the process of sourcing another bank , it’s time I move away from FNB completely if this is what service is to them.