Sent from Pillar to Post 9 times! FNB employs people who can't do their job!

If I tell you that I have spent the better part of an hour just to get my OTP's sent through to the correct number would you believe it?! I cannot understand why I had to probably speak 7 or 8 consultants only for each of them to tell me that they can't help me! I have been sent back to FNB online 5 times! What do you want me to do FNB!!! I literally just can't anymore! Your staff are the very embodiment of couldn't care at all! I need ASSISTANCE, I NEED SOMEONE WHO KNOWS WHAT THEY ARE DOING HERE! PLEASE ASSIST ME!