SB
Stephen B

1 reviews | Active since Apr 2009

03 Jun 2016, 08:04

Sent from Pillar to Post

<p>Good day,</p> <p> </p> <p>What started as a good experience with FNB has now become terrible. </p> <p>My application for a re-advance on my Home Loan was approved. I was later advised that payment would be made. Following that, I was requested to send further documentation which I was not advised of from the beginning. I obliged and sent the document. 2 days since that, I still have not received payment. Today, I called FNB Homeloans only to be sent between departments with no one able to give me an update. The call was then promptly disconnected. </p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2016, 08:51
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 936119.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)