SENT FROM PILLAR TO POST

On 15/12 I bought smart device from FNb. I received a call from Chantal Reads on 22/12 to insure said device. Call was disconnected and she sms'd ref no#SI*** OR to call her on *** / ***. The consultants couldn't help neither did they know who Chantal Reads was and I was given the following no's to call ***, then told to call *** and *** and *** and once again transferred to CIB on *** only to go through to HENRY who took down my details & informed me an agent will contact me within the next 3 - 5 working days. This is unacceptable that no-one know what the correct number to call in order to insure this device neither does anyone bother to check the system if there's any record of the above reference no. and no one knows who PHANTOM CHANTAL READS ARE. I also logged a call back online reference no 2MW9XCSC. WHY CAN'T I GET IMMEDIATE ASSISTANCE....WHY DO I HAVE TO WAIT 3 - 5WORKING DAYS TO BE CONTACTED when all that really must be done is finalising the details of insuring the device when initially contacted on 22/12