1 reviews | Active since Feb 2017

02 Feb 2017, 15:00

Sent from pillar to post

<p>I have a trust account where my debtors must pay money into. Opened at FNB Secunda. Stays in Bethal. As a first time vendor they need proof of the account.</p> <p> </p> <p>Looked up Secunda branch contact detail on google only to find that number no longer exists. Phoned Bethal branch to see if they can help. No, not on trust accounts. They gave me a new number for Secunda.</p> <p> </p> <p>Phoned Secunda, after being cut off several times on option 5 I selected the tellers. They put me thru to PortElizabeth who put me thru to Jhb. They helped me by sending a document I cannot open and promised me a stamped document today as their system was down. I am still waiting. Was kept on the line a total of 23 minutes - my expense and still waiting for stamped document 23hours later......</p> <p> </p> <p>Went to Bethal branch this morning to have my statement stamped - sent by FNB to my po box. Was told that the branch cannot stamp such statements...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2017, 09:09
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)