Sent 15 emails to Digital Banking still no reply

FNB conveniently decided to deactivate my internet banking. When i wanted to log in, it said my password is incorrect. Please, my password is the same as it always has been. When questioning them they say that I WANTED to change my password..........Really?? After letting them know this via several unanswered emails, that I dont want to change my password, and no I dont have any cards with me, they ignore me like a stop street. They suggested I go to my nearest branch................ok idiots, is there one in Lagos, Nigeria?????? How do I get access to my account online if 1. my cards expired and I never received or app**** for new ones as I dont use this account for card payments, hence no working cards. 2. closest branch is 2000km away. I have been a loyal client of FNB for more than 30 years, why am I here explaining myself on a public platform??????????????