Senior citizen charged for withdrawal at FNB ATM

Item: FNB (First National Bank)
Rating: 4
Author: Dr P

I am a long time customer with FNB. I am now a senior citizen and therefore a Prime Select FNB client. I do not pay fees when I use the ATM but on 18 December 2017 I was charged for withdrawing funds from my FNB Savings account at an FNB ATM.

I have tried twice to get redress but without success.

Please help.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 May 2018, 09:36

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply05 May 2018, 09:36

Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Dr P's updateReviewer Update

26 May 2018, 11:55

This complaint was made on 4 May 2018. There has been no response from FNB. They should really try and help. :( I have been an FNB client for over a decade.

Dr P's update26 May 2018, 11:55

Reviewer Update

This complaint was made on 4 May 2018. There has been no response from FNB. They should really try and help. :( I have been an FNB client for over a decade.