MM
Moroka M

1 reviews | Active since Dec 2012

24 Feb 2015, 10:13

Sending money from overseas

Dear Peter,<br> <br> I am currently in Canada and was recently alerted to an emergency back home. The only role I could play in helping with the issue is to send money to my mother. <br> <br> I decided it would be easier if I transferred it from my Canadian bank account to my South African business bank account and then to hers. I made a transfer through that cost $70 in bank charges. That's pretty much R700. <br> <br> The money I transferred is supposed to show up on my FNB online banking profile under the Forex tab but weeks later here I sit and nothing has showed up. I contacted the Forex department 2 weeks ago and they said they would get back to me...and still I wait.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2015, 10:23
Official
Hello non-complainant,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 630905 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)