Sending from pillar to post

FNB frustration is ****ing me, FNB Home Loan/FNB Mortgage protection plan change they IVR and made changes internally to their life cover.

Any policy MPP sold before August 2017 is with FNB and other with a new service provider.

What a hassle just to get documents out of them took me over an hour.

To request a cancellation on the policy took 9Days without any joy.

Don’t tell me about you could have done it on the FNB APP I don’t have a smart ENOUGH, smart phone to have the APP.

The one moment I got told that, I don’t have a life cover with FNB ( I cancelled for the 31 March 2020 today is March 19, 2020)

No Sir you have a policy with ….Life Insurance not with FNB, WHAT?

Please help me understand how does people who do not have the resources to deal with issues like this get helped?

Someone sitting in a rural area who does not even know how a smart phone look or have airtime to contact you on issues like this can someone