Sello from ***** department service is pathetic

Fnb froze my brothers account last month suspecting ***** activity on his account, okay fair enough. November salary he didnt touch he couldnt pay his accounts and his credit card account with fnb is now i arrears because of this. a guy by the name of Sello from the ***** department was assigned to his case. since i dont know when, he is trying to get hold of this Sello guy he cant get him on his line and when he calls the call center they cant help him they say Sello is th only guy that can help him. pathetic if you ask me. he has been banking witgh fnb for years and his salary goes into this fnb account. tomorrow he is supposed to be getting paid his December salary now tell me, how is he going to take care of his monthly expenses? i am even beginning to question if the staff at fnb are not invoved in these ********** activities that happen on people's accounts. Sello from ***** department your service is pathetic and get back to my brother Sithembelo Nxumalo regarding his frozen account.