1 reviews | Active since Jul 2015
sellling cellphone contract
on 30 January 2015 Innocent from FNB Cellphone sales phoned me and offered me a special on Cellc contract in terms of which, I was going to get Samsung Nano tend and a Nokia phone. I specifically told the consultant that I don't want a Samsung Mini I want the bigger version. and I was promised the bigger version. 10 days later a Samsung mini fone was delivered and I was told the nokia was out of stock. I immediately contacted FNB and informed them of my displeasure and requested them to cancel the contract and collect the fone. The fone was collected within 7 days. At the end of the month Cellc started debiting my account for the cost of the contract. I phoned FNB and was just given a Cellc number to contact to cancel the contract. I never spoke to Cellc it was FNB who arranged the whole thing and I feel that they should get me out of this mess because I am struggling to get through to Cellc and they have been debiting my account since February 2015. I want a refund of all the debits that Cellc have made from my account, and the contract to be cancelled immediately!!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 714655.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 714655.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
