Selling statements: how can we not help you

This is a follow-up on the review I did on the 12th of June 2019. Today it's a month and three days and the bank that promises to be tech savvy is still not helping me. I requested a voice recording where they alleged that I agreed to a 60 months contract for a loan. I repeat telephone management is not that much of a difficult system. When u got the right system. Unless their selling statement is just that "a selling statement". You can help me by finding the recording. It should be from 2018 March. I would post the red number, but I don't have that either.