MS
Maria S

1 reviews | Active since Jun 2016

27 Jun 2016, 18:59

Selfish

<p>I was at Gateway on Sa****ay 25/06/2016 trying to make a payment to my Standard Bank Credit Card. I was trying to withdraw money from a Standard Bank ATM and the screen read 'Techinal Issue'. I tried it again and got the same response. Both transacrions failed.</p> <p>The following day on Sunday 26/06/2016 I realised that money had been taken away from my bank account. On Monday morning 27/06/2016 I visited my branch in Springlfield to enquire and was told the transactions went through even though I didn't recieve any of this money. </p> <p>I was told they still going to investigate what happened at the ATM and it will take 4-6 weeks. How I am supposed to survive in the mean time for the rest of the month. I have debit orders that I need to go through, I need money to get to work, how am I supposed to survive for the rest of the month. I am extremely unhappy with the response ans service at FNB and how lightly they took my issue. </p>

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Replies (2)
MS
Maria S's update28 Jun 2016, 11:53
Reviewer Update

I have sent an email with my detals to the above email address

FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2016, 11:42
Official

Good day Maria20016,

Thank you for taking the time to respond to my request. We would like to once again apologize for any inconvenience caused.

I have logged a complaint and it has been escalated to Points of Presence to contact you and rectify the matter, the reference number for the complaint is 951797.

Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)