SELF SERVICE CONTACT CENTRE A NIGHTMARE

FNB Contact centre is almost impossible to get through to. I just used R40 worth of airtime for a simple query and each consultant kept telling me I need to call a different number. You then have to enter your ID number twice due a self help service, this service in my opinion wastes my time and airtime as the reason I am calling is to speak to a consultant. I still could not get through after 8 attempts and now my airtime has depleted. Please can someone call me back regarding a query on my Gold cheque account - Revolving loan