Self service banking

wow, what a rollercoaster just trying to get stuff done with FNB. I have been trying to get a pin for my daughter's card. I can't view or change her pin online, I was told to go to the branch. i cant make payments out of my own account. for some reason, they changed my profile to the app without my consent, even though i do most of my payments via my laptop. my cell number is the same, my device has changed. i dont use the phone that i used to which had the app. trying to pay online they want me to verifiy myself, offcrouse i dont have the app. and i cant just download it, when i do, i still cant pay becuase the new device is not verified. the OTP is linked to th device not my cell number so i cant get the OTP either. i need to make an urgent payment, i cant call them becuase its not office hours for them. i cant chat via secure online becuase when i do, no one responds. trying to get issues sorted out with them is like a mission, they quick to respond and push the buck without actually listening to what you have to say. the service has been horrible. still no results and no one cares to respond, when they do all they want to do is close the query without even checking whether its been resolved or not. FNB dont be so quick to migrate clients to self service platforms without checking with the client whats most convenient for them, and when you do, ensure that your stuff is working first. i get the security behind it but when it becomes a mission for your clients itself then clearly its not working as when we try to call for assistance we not getting that a well. Really not happy.