Selective policies and terrible "team of bankers"

I am a premier customer that spoke to "my team of bankers". I requested that my account be converted to a Fusion account. After confirming my address has changed, I was told I need to updated my address before the account can be converted. What I find interesting is that I tried to increase my credit card limit which it let me do without needing to confirm anything. FNB works by processes that they believe to be correct as and when it suits them. As soon as these are questioned they start throwing the the term "FICA" around, which is absolute nonsense. This is an Act you do not follow religiously, although it is law. Apply your processes across ALL departments or not at all.

My expectations is as follows: - Convert my account to the Fusion account as I ALREADY have an overdraft and credit card OR; - Send one of your staff to my place of work to collect the information they need and then do the above.

Finally, when I instruct your staff to log a call for a supervisor to contact me, I expect exactly that be done. I will not ask twice in future. As far as I'm concerned that's insubordination.

Feel free to listen to the call recording and appreciate how quickly my attitude changes when I realise she has no intention of assisting or getting a supervisor to contact me.

Do yourself a favour and look at the interest I pay you for doing ABSOLUTELY nothing. I'll happily move my credit card, cheque account and vehicle finance elsewhere should this not be resolved in a timeous manner.

Disgraceful employee.